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Pasadena Water & Power - Start Service Request

Start Service

To Start Water and Power Service, please provide a valid Social Security number for the Primary Responsible for the Account. Positive ID is required to complete this application. Applicants and persons authorized on the application must be 18 years of age or older to apply for service and conduct business on behalf of the Primary Applicant. All applications are reviewed and processed by a Customer Service Representative. Incomplete or invalid data may result in delays of processing your request for new service. Applicant may need to submit additional documentation in order for the application to be complete. Submitting this application does not guarantee service.
Services will be connected Mon-Fri from 9am-6pm (excluding weekends and holidays). Allow two (2) business days to process your application. Dates for requested connection/disconnection are based on availability and are subject for connection on the next available business day. A service fee will apply on the opening statement of the account. For same day connection, please call Customer Service directly at (626)744-4005 to confirm availability for your request. A service fee will apply on the opening statement of the account. Same day requests to Start Service are subject to additional fees.
If changes need to be made to the Stop or Start dates after the request is submitted, please call Customer Service directly Monday-Friday from 7:30am – 5:30pm (excluding weekends and holidays) and an agent will assist you.
Note: To aid in the apprehension of fraudulent service requests, your IP Address will be logged.
Please complete the following information:
* Required Field
Previous or Current Home Address
Address: *
  Apt, Suite:
City: *
  State: *
  Zip Code: *
Start service at the following address
Address: *
  Apt, Suite:
City: *
  State: *
  Zip Code: *
Will there be dogs at this address?*
How many dogs?*
Start service on the following date (no weekends, holidays, or after-hour connections):*  
• Requests may take 48 hours to process.
 I will be*
 Service is for a*
 Service Type:*
PWP will make every reasonable effort to protect your privacy. PWP limits access to your personal information to those employees that will respond to your request. PWP employees will only release account information to owners and co-owners of the account. To access your account online or via our automated phone system, a four-digit PIN number is required.
Please select a 4-digit PIN: *      Numbers only and cannot start with a zero.
Mailing Address
Address: *
  Apt, Suite:
City: *
  State: *
  Zip Code: *
Primary Person Responsible for Account
First Name: *
  Middle Initial:
  Last Name: *
Date of Birth: *
  SSN: *
  Drivers Lic# or ID# *
Home Phone: *
  Cellular Phone:
  Work Phone:
  E-mail: *
Employer Name: *
  Number of Authorized User: *
Authorized User's Information
Not applicable
Submit Request

By submitting this form, I certify to the best of my knowledge the information provided on this application is true and correct and agree to the conditions set forth in the Service Agreement below. I am aware that submitting this application for service does not guarantee service.

Service Agreement
  1. I/We assume full responsibility for all charges, services and supplies for this location
  2. If access to the meters is restricted by a padlock, locked gate, coded entry, etc., I agree to provide PWP with a key, key code or combination and notify the Meter Services Supervisor @ 626-744-3809. I understand that failure to provide access, could result in termination of services under Municipal Code 13.04.120.

If access to meters is restricted as stated in the Service Agreement, please indicate so in the Comments section below and provide access information.

Note: Pressing the “Reset” Button will clear all of the information you have entered and start the process over.

Comments: (Enter Plain Text in the box below. Do not include HTML symbols such as “<” or “>”.)
Contact the City (626) 744-4005
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