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Pasadena Water & Power - Start Service Request

Start Service

To Start Water and Power Service please provide a valid Social Security Number for the Primary Responsible for the Account. Positive ID is required to complete this application. All applications are reviewed and processed. Incomplete or invalid data may result in delays of processing your request for new service. Applicant may need to submit additional documentation in order for the application to be completed. Please be aware submitting this application does not guarantee service. Services will be connected Mon-Fri from 9am-6pm (excluding weekends and holidays). Please allow two (2) business days to process your request. A connection fee will apply on the opening statement. Same day requests are subject to additional fees.
Note: To aid in the apprehension of fraudulent service requests, your IP Address will be logged.
Please complete the following information:
* Required Field
Previous or Current Home Address
Address: *
  Apt, Suite:
City: *
  State: *
  Zip Code: *
Start service at the following address
Address: *
  Apt, Suite:
City: *
  State: *
  Zip Code: *
Will there be dogs at this address?*
How many dogs?*
Start service on the following date (no weekends, holidays, or after-hour connections):*  
• Requests may take 48 hours to process.
 I will be*
 Service is for a*
 Service Type:*
PWP will make every reasonable effort to protect your privacy. PWP limits access to your personal information to those employees that will respond to your request. PWP employees will only release account information to owners and co-owners of the account. To access your account online or via our automated phone system, a four-digit PIN number is required.
Please select a 4-digit PIN: *      Numbers only and cannot start with a zero.
Mailing Address
Address: *
  Apt, Suite:
City: *
  State: *
  Zip Code: *
Primary Person Responsible for Account
First Name: *
  Middle Initial:
  Last Name: *
Date of Birth: *
  SSN: *
  Drivers Lic# or ID# *
Home Phone: *
  Cellular Phone:
  Work Phone:
  E-mail: *
Employer Name: *
  Number of Authorized User: *
Authorized User's Information
Not applicable
Submit Request
Please click on the "Submit" button to submit your request.  Pressing the "Reset" button will clear all of the information you have entered and start the process over.  Incomplete or invalid data may result in service not starting on the requested date.  Allow one business day to complete the transaction.
Contact the City (626) 744-4005
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